About

Hi, I'm Ivy

I'm a brand strategist and designer in Nairobi. I run Nalo Collective and work with companies across five continents. I trained as a journalist, and that's still how I work.

A brand isn't what you look like. It's what people can repeat about you when you're not in the room.

I studied journalism at USIU-Africa. You learn to find the real story, cut what doesn't matter and write for the reader rather than yourself. Swap "reader" for "buyer" and that's most of brand strategy.

I started out as a generalist graphic designer, which means I can still do the work rather than just direct it. Over eight years that has turned into 320+ engagements across North America, Europe, Africa, Australia and the Middle East, in technology, corporate, consumer, nonprofit and public sector. In 2019 I started Nalo Collective.

Along the way I co-led a 20-person agency as Co-CEO, built communications platforms for pan-African science convenings, and did market-entry positioning for international companies coming into Kenya. These days most of my attention goes to where branding meets the marketing funnel: whether the promise on the homepage survives the ad, the deck and the sales call. That gap is where money goes missing, and it's usually not a design problem on its own.

The path

How I got here

2017

Started on Upwork · Virtual assistant, then designer

I started as a virtual assistant, taking whatever came in, and the design work grew out of that. Then the design kept running into strategy problems, so the practice grew again into positioning, identity and communications.

2018

Social media, ticketing and production · Insignia Productions, MOOKH Africa & Philit Productions

Social media management at Insignia, customer service as a ticketing agent at MOOKH Africa, and the production team at Philit Productions. Not glamorous, but it's where I saw what customers do when the marketing promises one thing and the experience delivers another.

2019

Founded Nalo Collective · Nairobi

My own studio, working with corporate, B2B and professional services clients. Strategy first, editorially minded, built for companies that treat brand as a business decision rather than a paint job.

2020

BA Journalism, PR & Broadcasting · USIU-Africa and Co-CEO · The Veld Agency

Graduated, then spent three years running strategy, product, design and commercial work at a 20-person agency. Customer satisfaction up 21%, design delivery 25% faster, average transaction value up 13%. Running a team teaches you what a brand system has to survive: deadlines, junior designers and clients who change their minds.

2024

Full focus on Nalo Collective

Pulled everything into the studio. 320+ engagements delivered, work across international development, public sector and corporate clients, Top Rated on Upwork throughout.

Now

Where the brand meets the funnel

Working mostly with B2B and technology companies whose product has outgrown their brand, on the join between positioning, design and how the brand is perceived across every touchpoint that sells.

Clarity before craft

If nobody can say what you do, no typeface fixes it. Every project starts with what the brand needs to say and who needs to hear it.

Design with a brief behind it

I've been designing for eight years and I care about the craft. A beautiful identity pointed at the wrong buyer is still an expensive mistake, so I decide who we're convincing before I open Figma.

Editorial thinking

Journalism training, still running. Find the real story, cut the noise, respect the reader. Brands that talk like good editors get believed.

Consistency is where trust comes from

People meet you across an ad, a website, a deck and a call, usually in that order. When all four say the same thing, buyers relax. When they don't, you spend the meeting explaining yourself.

Education

BA Journalism & CommunicationsUnited States International University – Africa · 2020
Google UX Design CertificateGoogle

Certifications

Foundations of Project ManagementCoursera
Foundations of User Experience (UX) DesignCoursera
Conduct UX Research & Test Early ConceptsCoursera
Build Wireframes & Low-Fidelity PrototypesCoursera
Start the UX Design Process: Empathise, Define & IdeateCoursera